BISP (Benazir Income Support Program) is an important financial assistance scheme that provides Rs. 10,500 to eligible beneficiaries in Pakistan. However, some beneficiaries, particularly women, may face difficulties when trying to access their payment. One common problem is the BISP Error Code 938, which appears due to fingerprint verification issues or problems with the CNIC (Computerized National Identity Card). When this error occurs, the system fails to verify the beneficiary’s identity, preventing them from receiving their payment. In this article, we will guide you through the steps to fix this issue and receive your payment smoothly.
| Issue | Solution |
| Fingerprint Verification Error | Visit nearest BISP office |
| CNIC or Family Information Issue | Update your CNIC and family details |
| Eligibility Verification Error | Re-verify your eligibility at BISP |
| Technical Support Required | Contact BISP technical support |
Table of Content
What Causes BISP Error Code 938?
BISP Error Code 938 usually appears when the system fails to verify a beneficiary’s thumbprint or CNIC. This can happen if your personal information is outdated, incorrect, or not properly registered in the system. Without accurate records, the BISP system cannot authenticate your details, making it impossible to process your monthly payment. This issue prevents many eligible individuals from receiving the financial aid they are entitled to.
How to Fix BISP Error Code 938?
If you encounter BISP Error Code 938, you can follow these steps to resolve the problem:
- Visit the Nearest BISP Office:
If you’re facing this issue, the first step is to visit your nearest BISP office. You can report the error to the staff, who will check the system for any issues. They will update your registration and guide you through the necessary steps to correct any errors related to your information. - Update CNIC and Family Information:
Make sure your CNIC details and family information are accurate and up to date in the BISP system. Incorrect or outdated details are often the main cause of the error. By ensuring that your personal data is correct, you can avoid future issues and ensure smooth payment processing.
Also Read: BISP 8171 April 2025 Payment Update – Check Your Status Online
Alternative Solutions for BISP Error Code 938
If you cannot visit a BISP office in person, there are alternative ways to resolve this issue:
- Call the 8171 BISP Helpline:
For those unable to visit a BISP office, the 8171 BISP helpline is a great alternative. You can call this number and provide your CNIC details. The helpline team will assist you in resolving the error and guide you through the next steps. They will help ensure that your records are corrected so you can receive your payment without further delays. - Re-Verify Your Eligibility:
Sometimes, changes in eligibility can trigger the 938 error. If your eligibility has changed, you might need to re-verify your status. Visit a BISP center to ensure that your eligibility is properly updated, and all your details are accurate.
What to Do After Resolving Error Code 938
Once you resolve the error, you will receive a confirmation SMS from the BISP helpline (8171). The message will inform you about the status of your payment. If your payment is processed successfully, the message will include instructions on how and where to collect your payment of Rs. 10,500. You can visit the nearest BISP payment center or designated campsites in your area to collect your payment. Make sure your CNIC details match the information in the BISP system to receive the full amount without deductions.
Common BISP Errors and Their Solutions
Apart from the 938 error code, beneficiaries may face other common issues related to their BISP payments. Here are a few of them and their solutions:
- Error Code 933:
This error occurs when the beneficiary’s withdrawal location does not match the registered district. To resolve this, visit the nearest BISP office and update your location details. - Diminished Payment Amount:
In some cases, the payment amount may be less than expected due to incorrect or incomplete information. Contact BISP or visit the office to update your records and receive the correct payment amount. - No Payment Received:
If you haven’t received your payment, it could be due to incorrect account information or eligibility status.
Also Read: 8171 Web Portal Down? Try This Alternative Method 2025 (Latest Update)
How to Resolve Other BISP Payment Issues?
If you encounter any issues with your BISP payments, here are two simple steps to resolve them:
- Call the BISP Helpline:
The 8171 helpline is available to assist beneficiaries with payment-related problems. You can call for help and guidance on how to correct any errors in your payment processing. - Visit the Nearest BISP Office:
Alternatively, you can visit a BISP office for face-to-face assistance.
Conclusion
In this article, we are sharing all the details on how to resolve BISP Error Code 938 and continue receiving your financial assistance under the Benazir Income Support Program. By visiting the nearest BISP office, updating your CNIC and family details, and contacting the BISP helpline or technical support team, you can quickly fix this error. Ensure your registration information is always up to date to avoid future problems and receive your full payment on time.
FAQs
What is BISP Error Code 938, and why does it happen?
A: BISP Error Code 938 occurs when there is an issue with fingerprint verification or CNIC details. It usually happens if the system cannot authenticate the beneficiary’s identity due to outdated or incorrect information.
How can I resolve BISP Error Code 938 without visiting the office?
A: You can call the 8171 BISP helpline, where the team will guide you on how to fix the error and update your records remotely.
What should I do if my payment amount is less than expected?
A: If your payment is lower than expected, visit the BISP office or call the helpline to update your personal details and ensure you receive the correct payment.
Can I resolve BISP Error Code 938 if I live in a remote area?
Yes, you can call the 8171 helpline for assistance, or in some cases, BISP may have outreach services in remote areas.